
A leading textile component Manufacture is looking to hire Digital and customer service for its karachi Office
Service & Operational Management
·Ensure that that the company’s guideline & SOPs are followed in customer service management.
· Prompt & effective communication and coordination with the customers to ensure superior customer service experience
· Deliver Customer Services related KPIs
· Work closely with the Sales team to deliver customers’ orders on time and as per the defined priorities
· Close coordination with Planning, Supply Chain, Production and Distribution teams to ensure the timely delivery of orders / required services to the customers
·Taking customers’ queries on Company products, services, tools and serving them appropriately.
·Complaint Handling
· Deal with the complaints quickly and solve within the defined timelines to achieve Customers’ satisfaction.
· Investigate customers’ complaints/concern, find out the root causes and apply permanent solutions.
· Close coordination with QA and Operation teams to address customer complaints promptly.
· Escalating the cases to the senior management and cross functional teams when necessary to avoid potential risk.
· People Management
· Training & development of the team
· Coaching of under performers to lift them up to the required levels
· Ensure team alignments to deliver the function KPIs
· Digital Services
· Facilitate the development of key Digital Services and e-Com activities and provide guidance, training and support to the internal customers for effective implementation
· Conduct customer surveys on Customer Services & Digital tools adoption etc., and prepare feedback / reports for the management
·Liaison with Supply Chain, Planning, Manufacturing, and Distribution teams to ensure effective & efficient sampling services in line with CCE service guidelines
·Development & implementation of processes & tools, after necessary approvals, to improve the customer service standards
EDUCATION:
BUSINESS GRADUATE FROM A REPUTED UNIVERSITY.
AT LEAST 5-6 YEARS’ WORKING EXPERIENCE IN CUSTOMER SERVICE/RELEVANT FIELDS; INCLUDING MINIMUM 2 YEARS IN THE TEAM LEAD / MANAGER CAPACITY
please share your resume at karim@now-hr.com
Job Features
Job Category | Sales |